Privacy and Cookie Policy
Last updated May 2019
Introduction
www.chokie.co.uk (the "Website") is owned and operated by C&I Wellness Ltd t/a Chokie Massage and Beauty Therapy ("we", "our" or "us"). We are committed to protecting the privacy of our users and customers. This privacy policy ("Privacy Policy") is intended to inform you how we gather, define, and use your personal information, such as your name, email address, address and other contact details ("Personal Information"). Please use this Privacy Policy to help you decide whether and how you wish to use our site and our products and services. Please take a moment to read it carefully.
All your Personal Information shall be used in accordance with the Data Protection Act 1998 (the "Act"). If you want to know what information we collect and hold about you, please write to us at:
Chokie Massage and Beauty Therapy, 142 Ford Road, Upton, Wirral, Merseyside, CH49 0TQ.
Alternatively email us on [email protected] or call us on 0151 678 1380.
Chokie Massage and Beauty Therapy is the data controller of your Personal Information for the purpose of the Act.
What information do we collect?
When you visit our Website or use our Apps, or contact us by email or telephone, we may collect the following information:
We strive to maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Website or via our Apps. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features to prevent unauthorised access.
Protecting your personal information
The transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features in relation to that data.
How do we use your personal information?
In general terms, we use Personal Information to provide you with the services and products you request, process payment, provide customer services, deliver our content and ads which we think may be of interest to you, for customer research, to send you marketing and promotional emails and to notify you about important changes to our Platform.
We also use your Personal Information for the following purposes:
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.
In general terms, we use Personal Information to provide you with the services and products you request, process payment, provide customer services, deliver our content and ads which we think may be of interest to you, for customer research and to send you marketing and promotional emails. We may also use the Personal Information we collect to notify you about important changes to our Website or App.
WE MAY USE PERSONAL INFORMATION WE COLLECT TO NOTIFY YOU ABOUT NEW SERVICES AND SPECIAL OFFERS WE THINK YOU WILL FIND VALUABLE. IF YOU DO NOT WISH TO RECEIVE THESE COMMUNICATIONS YOU MUST NOTIFY US AT ANY TIME THEREAFTER BY EMAILING US AT [email protected] OR BY CLICKING THE “UNSUBSCRIBE” BUTTON AT THE BOTTOM OF EMAIL COMMUNICATIONS WHICH WE SEND YOU.
Opt out of receiving emails
You can unsubscribe from our regular emails at any time by clicking on the Unsubscribe link in the footer of the email you have received. Alternatively, you may email us at [email protected]. Please allow 48 hours for your email address to be removed from our system.
Our policy on Cookies
In common with other commercial websites, our Website and Apps utilise a standard technology called “cookies” (see explanation below, “What Is A Cookie?”) and web server logs to collect information about how our Website and Apps are used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website or on our Apps, and the websites and apps visited just before and just after our Website or Apps.
We use cookies to
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but in order to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Find out more about the use of cookies on www.allaboutcookies.org
How do we use information we collect from cookies?
As you browse our Website or our Apps, the site uses its cookies to differentiate you from other users to prevent you from seeing unnecessary advertisements or requiring you to log in more often than is necessary. Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our Website and Apps and to determine which parts of the Website and Apps are most popular. This helps us gather feedback to constantly improve our Website and Apps and better serve our customers.
Cookies do not allow us to gather any Personal Information about you and we do not generally store any Personal Information that you provided to us in your cookies.
Third Party Cookies
Most of the cookies we use are ours, however, on occasion, we will issue a cookie by a third party to help us operate the Website or our Apps - these are sometimes known as “web beacons” or “clear gifts”. These cookies cannot be used to identify an individual; they can only be used for statistical purposes, for example, in providing you with advertisements that are more relevant to your interests.
For example, third party vendors such as Google and Facebook, show our ads on sites on the internet and use cookies to serve ads on such sites (including your Facebook account) based on your relationship with us or prior visits to our Website and our Apps and to determine which advertisements and promotions users have seen and how users responded to them and to serve advertising to our Website and our Apps. Analytics data may also be used to this effect.
For this purpose, we may disclose:
You may opt out of Google's use of cookies by visiting the Google advertising opt-out page. For more information on opting out of third party vendors' use of cookies please visit Your Online Choices here.
We use Facebook services to deliver our ads to you during your browsing experience/ whilst you are online. You can control how Facebook uses data to show you ads by turning off ads which may be based on interests and / or your relationship with specific advertisers, in your ad preference settings. For further information, please visit the various Facebook pages which allow you to learn more about Facebook ads and cookies and to update your settings:
On your Facebook ad preferences, you will see that ads may be delivered to you according to 'interests' or specific advertisers and you can manage your ad preference settings for both of these.
If you have opted out of receiving our marketing communications when you register with us, when you make a booking or where you have subsequently unsubscribed, we will not share your details with Facebook in a pseudomnyised form and we will not appear as a named advertiser in your settings. Please note however that where you have opted out of receiving our marketing communications via the methods described above, you may still see our non-targeted adverts whilst you are online if your interests settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which our business is also associated with. We do not control whether these ads are displayed to you. Please see the relevant links above for details on how to learn more and manage Facebook ad settings.
Further, to learn more about adverts which are displayed to you whilst you are online, please consult the applicable website's privacy and cookies policy on which you see our ads and the Your Online Choices link above.
How do I remove or block cookies?
Most browsers allow you to remove any cookies and/or block any new cookies being set. To turn off cookies, look at the “help” menu on your browser. However, please note, that switching off cookies may restrict your use of the Website and the Apps and/or delay or affect the way in which they operate.
Your rights in relation to your personal information
In relation to the personal information we hold about you, you may be entitled to ask us:
Your rights in relation to your personal information are limited in some situations. For example, if fulfilling your request would reveal personal data about another person or if we have a legal requirement or a compelling legitimate ground we may continue to process Personal Information which you have asked us to delete. You also may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant supervisory authority.
If you wish to exercise any of the above rights, please contact us at [email protected]. Please note, however, that no financial information will be provided without verification.
How can you access and correct your Personal Information?
Should you have any queries about any Personal Information which we hold about you, you may submit a request to us by sending an email to [email protected] and we shall endeavour to respond to any such request as soon as we are able.
What about other websites linked to our Website or Apps?
We are not responsible for the practices employed by websites linked to or from our Website or Apps nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Website or Apps.
Please remember that when you use a link to go from our Website or Apps to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our Website or Apps, is subject to that website's own rules and policies. Always read over those rules and policies before proceeding.
Your consent and changes to our Privacy and Cookie Policy
By using our Website and/or Apps you consent to our collection and use of your Personal Information as described in this Privacy and Cookie Policy. If we change our privacy policies and procedures, we will post those changes on our Website and our Apps to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. By continuing to access our Website or our Apps after any change is posted, you agree to any such change to our Privacy and Cookie Policy. If you do not agree with such changes, you should stop using our Website and our Apps.
Where we store your personal data
The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area, including for the purposes of processing that data by selected third parties, in order to facilitate Chokie Massage and Beauty Therapy 's business. By submitting your Personal Information you agree to this transfer, storage and processing. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy.
Partners
If you place an order or otherwise engage with Chokie Massage and Beauty Therapy through a third party white label solution, then your email address and contact details will be passed on to the relevant partner.
Last updated May 2019
Introduction
www.chokie.co.uk (the "Website") is owned and operated by C&I Wellness Ltd t/a Chokie Massage and Beauty Therapy ("we", "our" or "us"). We are committed to protecting the privacy of our users and customers. This privacy policy ("Privacy Policy") is intended to inform you how we gather, define, and use your personal information, such as your name, email address, address and other contact details ("Personal Information"). Please use this Privacy Policy to help you decide whether and how you wish to use our site and our products and services. Please take a moment to read it carefully.
All your Personal Information shall be used in accordance with the Data Protection Act 1998 (the "Act"). If you want to know what information we collect and hold about you, please write to us at:
Chokie Massage and Beauty Therapy, 142 Ford Road, Upton, Wirral, Merseyside, CH49 0TQ.
Alternatively email us on [email protected] or call us on 0151 678 1380.
Chokie Massage and Beauty Therapy is the data controller of your Personal Information for the purpose of the Act.
What information do we collect?
When you visit our Website or use our Apps, or contact us by email or telephone, we may collect the following information:
- Personal Information that you choose to share with us when you register for services, emails, newsletters and alerts.
- If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
- Information about the way our Website or Apps have been used by you and others – collected on an aggregate basis.
- Your IP address and other information (such as the browser you are using) may be collected when you interact with our Website or Apps – for example create a profile, subscribe to our emails, ask or answer a question etc. We may associate this information with your Chokie Massage and Beauty Therapy account.
We strive to maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Website or via our Apps. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features to prevent unauthorised access.
Protecting your personal information
The transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform. Any transmission is at your own risk. Once we have received your Personal Information we will use strict procedures and security features in relation to that data.
How do we use your personal information?
In general terms, we use Personal Information to provide you with the services and products you request, process payment, provide customer services, deliver our content and ads which we think may be of interest to you, for customer research, to send you marketing and promotional emails and to notify you about important changes to our Platform.
We also use your Personal Information for the following purposes:
- To fulfil a contract, or take steps linked to a contract. This is relevant where you request a service. This includes:
- Sending you information about your requested services (such as appointment reminders) by email, SMS and push notification
- Facilitating your bookings and taking payments
- Responding to your questions and concerns
- Administering your account
- As required to conduct our business and pursue our legitimate interests, in particular:
- To keep our Platform and systems secure and to prevent fraud, security incidents and other crime
- To verify compliance with our terms and conditions and for the establishment, exercise or defence of legal claims
- To notify you about new services and special offers we think you will find valuable, for example via email and displaying advertising on third party websites such as Facebook (where consent is not required)
- To tailor and personalise marketing notifications and advertising for you based on information you provide and your use of our Platform, products and services and other sites (please see the Cookies section of this Privacy Policy for further information)
- To help us monitor, improve and protect our Platform, products and services, and to personalise our Platform, products, services (and those of our partners) for you, based on information you provide and your use of our Platform, products and services and other sites (please see the Cookies section of this Privacy Policy for further information)
- To investigate and respond to any questions or complaints received from you or from others, about our Platform or our products or services
- To conduct internal research and analysis so that we can see how our Platform, products and services are being used and how our business is performing
- To conduct market research and consumer surveys
- To collate and publish reviews of products or services offered by our Partners, and use these for advertising campaigns
- To use customer communications for training, record-keeping and quality control purposes. If you telephone our customer experience team, please note that the fact that you have contacted us will be noted and your call may be recorded. You will be told if such a recording is being made and also given the opportunity to opt-out of being recorded if you wish to do so and the means for doing so
- To process applications for a position at Chokie Massage and Beauty Therapy which have been submitted via the Website, including contacting referees. Information which you provide will be held for a period of 12 months and may be referred to in the event you make future applications to work at Chokie Massage and Beauty Therapy
- To notify you about new services and special offers we think you will find valuable, for example via email and displaying advertising on third party websites such as Facebook (where consent is required)
- To send you information about competitions and surveys and details of promotional offers of our Partners and about other selected third parties’ goods or services, for example those of health, beauty, leisure and lifestyle brands, by email and as push notifications via the App
- To pass your personal information to our Partners and other selected third parties’, for example health, beauty, leisure and lifestyle brands, to enable them to send you information about their goods and services on their own behalf
- To place cookies and use similar technologies in accordance with the Cookies section of this Privacy Policy and the information provided to you when those technologies are used
- on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time
- For purposes which are required by law:
- To respond to requests by government or law enforcement authorities conducting an investigation
- To meet legal, regulatory and compliance requirements
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.
- If you would like to unsubscribe from receiving communications which Chokie Massage and Beauty Therapy sends you, you can do so by clicking the “unsubscribe” button at the bottom of email communications which we send you or alternatively by contacting us at [email protected]. In the case of email marketing please allow 48 business hours for your email address to be removed from our system.
- If you would like to unsubscribe from receiving communications which are sent by Partners and other third parties, please contact the Partner or third party directly. In the case of our Partners, if you need our assistance with this, we will be happy to do what we can to help you.
In general terms, we use Personal Information to provide you with the services and products you request, process payment, provide customer services, deliver our content and ads which we think may be of interest to you, for customer research and to send you marketing and promotional emails. We may also use the Personal Information we collect to notify you about important changes to our Website or App.
WE MAY USE PERSONAL INFORMATION WE COLLECT TO NOTIFY YOU ABOUT NEW SERVICES AND SPECIAL OFFERS WE THINK YOU WILL FIND VALUABLE. IF YOU DO NOT WISH TO RECEIVE THESE COMMUNICATIONS YOU MUST NOTIFY US AT ANY TIME THEREAFTER BY EMAILING US AT [email protected] OR BY CLICKING THE “UNSUBSCRIBE” BUTTON AT THE BOTTOM OF EMAIL COMMUNICATIONS WHICH WE SEND YOU.
Opt out of receiving emails
You can unsubscribe from our regular emails at any time by clicking on the Unsubscribe link in the footer of the email you have received. Alternatively, you may email us at [email protected]. Please allow 48 hours for your email address to be removed from our system.
Our policy on Cookies
In common with other commercial websites, our Website and Apps utilise a standard technology called “cookies” (see explanation below, “What Is A Cookie?”) and web server logs to collect information about how our Website and Apps are used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website or on our Apps, and the websites and apps visited just before and just after our Website or Apps.
We use cookies to
- remember you when you visit this Website or our Apps to keep track of your browsing patterns and to build up a profile of how you and other users use the Website and our Apps.
- make our Website and our Apps work as efficiently as possible.
- facilitate transactions and administer services to you and to our partners.
A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site's computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser's preferences allow it, but in order to protect your privacy, your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Find out more about the use of cookies on www.allaboutcookies.org
How do we use information we collect from cookies?
As you browse our Website or our Apps, the site uses its cookies to differentiate you from other users to prevent you from seeing unnecessary advertisements or requiring you to log in more often than is necessary. Cookies, in conjunction with our web server's log files, allow us to calculate the aggregate number of people visiting our Website and Apps and to determine which parts of the Website and Apps are most popular. This helps us gather feedback to constantly improve our Website and Apps and better serve our customers.
Cookies do not allow us to gather any Personal Information about you and we do not generally store any Personal Information that you provided to us in your cookies.
Third Party Cookies
Most of the cookies we use are ours, however, on occasion, we will issue a cookie by a third party to help us operate the Website or our Apps - these are sometimes known as “web beacons” or “clear gifts”. These cookies cannot be used to identify an individual; they can only be used for statistical purposes, for example, in providing you with advertisements that are more relevant to your interests.
For example, third party vendors such as Google and Facebook, show our ads on sites on the internet and use cookies to serve ads on such sites (including your Facebook account) based on your relationship with us or prior visits to our Website and our Apps and to determine which advertisements and promotions users have seen and how users responded to them and to serve advertising to our Website and our Apps. Analytics data may also be used to this effect.
For this purpose, we may disclose:
- generic, aggregated or anonymised data relating to your visits and use of our Website and Apps, but we will not disclose any of your Personal Information which identifies you or from which you may be identifiable i.e. we will not disclose your contact details such as your email address, name, address or telephone number; or
- information in a pseudonymised form such as a browser cookie ID / code or cryptographic hash of your email address to help us tailor and display our ads to you on other services. This ID or code is matched against your equivalent unique code similarly generated by our ad partners to tailor advertising to you.
You may opt out of Google's use of cookies by visiting the Google advertising opt-out page. For more information on opting out of third party vendors' use of cookies please visit Your Online Choices here.
We use Facebook services to deliver our ads to you during your browsing experience/ whilst you are online. You can control how Facebook uses data to show you ads by turning off ads which may be based on interests and / or your relationship with specific advertisers, in your ad preference settings. For further information, please visit the various Facebook pages which allow you to learn more about Facebook ads and cookies and to update your settings:
- https://www.facebook.com/policies/cookies/
- https://www.facebook.com/about/ads
- https://www.facebook.com/ads/preferences/edit/
On your Facebook ad preferences, you will see that ads may be delivered to you according to 'interests' or specific advertisers and you can manage your ad preference settings for both of these.
If you have opted out of receiving our marketing communications when you register with us, when you make a booking or where you have subsequently unsubscribed, we will not share your details with Facebook in a pseudomnyised form and we will not appear as a named advertiser in your settings. Please note however that where you have opted out of receiving our marketing communications via the methods described above, you may still see our non-targeted adverts whilst you are online if your interests settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which our business is also associated with. We do not control whether these ads are displayed to you. Please see the relevant links above for details on how to learn more and manage Facebook ad settings.
Further, to learn more about adverts which are displayed to you whilst you are online, please consult the applicable website's privacy and cookies policy on which you see our ads and the Your Online Choices link above.
How do I remove or block cookies?
Most browsers allow you to remove any cookies and/or block any new cookies being set. To turn off cookies, look at the “help” menu on your browser. However, please note, that switching off cookies may restrict your use of the Website and the Apps and/or delay or affect the way in which they operate.
Your rights in relation to your personal information
In relation to the personal information we hold about you, you may be entitled to ask us:
- For a copy of your personal information
- To correct, erase or restrict the processing of your personal information
- To obtain personal data which you provide to us for a contract or with your consent in a structured, machine readable format and to ask us to transfer this information to another organisation
- To object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).
Your rights in relation to your personal information are limited in some situations. For example, if fulfilling your request would reveal personal data about another person or if we have a legal requirement or a compelling legitimate ground we may continue to process Personal Information which you have asked us to delete. You also may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant supervisory authority.
If you wish to exercise any of the above rights, please contact us at [email protected]. Please note, however, that no financial information will be provided without verification.
How can you access and correct your Personal Information?
Should you have any queries about any Personal Information which we hold about you, you may submit a request to us by sending an email to [email protected] and we shall endeavour to respond to any such request as soon as we are able.
What about other websites linked to our Website or Apps?
We are not responsible for the practices employed by websites linked to or from our Website or Apps nor the information or content contained therein. Often links to other websites are provided solely as pointers to information on topics that may be useful to the users of our Website or Apps.
Please remember that when you use a link to go from our Website or Apps to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which have a link on our Website or Apps, is subject to that website's own rules and policies. Always read over those rules and policies before proceeding.
Your consent and changes to our Privacy and Cookie Policy
By using our Website and/or Apps you consent to our collection and use of your Personal Information as described in this Privacy and Cookie Policy. If we change our privacy policies and procedures, we will post those changes on our Website and our Apps to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. By continuing to access our Website or our Apps after any change is posted, you agree to any such change to our Privacy and Cookie Policy. If you do not agree with such changes, you should stop using our Website and our Apps.
Where we store your personal data
The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area, including for the purposes of processing that data by selected third parties, in order to facilitate Chokie Massage and Beauty Therapy 's business. By submitting your Personal Information you agree to this transfer, storage and processing. We will take all steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy.
Partners
If you place an order or otherwise engage with Chokie Massage and Beauty Therapy through a third party white label solution, then your email address and contact details will be passed on to the relevant partner.